Case Study

How Xodus Resolves 90% of Targeted Calls with Voice AI

As a growing travel insurance services provider, Xodus needed a better way to manage call volume, improve routing accuracy and maintain exceptional customer service. This case study explores how Xodus deployed Liberate Voice AI to pre-screen calls, automate claim status inquiries and support bilingual customer interactions. Within 30 days, Xodus was resolving 90% of targeted calls without escalation, reducing call abandonment by 37.5% and enabling human agents to focus on higher-value customer needs.
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What you'll learn
  • How Xodus resolved 90% of targeted travel insurance calls without human intervention.
  • How Voice AI improved call routing and reduced operational inefficiencies.
  • How AI helped lower call abandonment rates by 37.5% while maintaining service standards.
  • How bilingual Voice AI delivered seamless service in both English and Quebec French.
  • How Xodus achieved measurable business value within 30 days of deployment.
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How Xodus Resolves 90% of Targeted Calls with Voice AI

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