Your insurance customers want to engage with you using the most convenient channel at the moment – messaging/chat, SMS/text, email or voice. On any given day, a policyholder or broker could choose different communication channels at different times, depending on whether they’re in their car, at their desk or out for dinner. If your AI solution only works on one communication channel, you’ve got a problem. Your AI agent should communicate in every channel and move seamlessly between them – just like humans!
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