Insurers are facing a customer experience crisis. Consumer expectations are evolving rapidly – if insurers can’t keep up, they stand to lose billions in premiums in the coming years. To come out ahead in the digital transformation race, insurers need a digital FNOL process that leverages reflexive forms to streamline the customer experience.
Claims and underwriting teams fight a never-ending battle with their inboxes. To solve this problem once and for all, it’s time for insurers to embrace a new kind of Inbox Zero. This doesn’t mean simply dealing with emails as they come in – it means leveraging digital tools to eliminate emails entirely.
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