From missed flights to lost luggage, policyholders need answers fast. AI helps insurers handle inquiries, FNOL, and claim updates in real time, reducing friction and improving the overall experience.
Demand for Travel Insurance Has Surged
According to the International Travel & health Insurance Journal, research from the U.S. Travel Insurance Association’s 2022-2024 Market Study shows a 46% increase in demand compared to pre-pandemic figures.
Travel insurance companies can meet this demand and grow, but only if they can meet the need for exemplary, always on claims service. With Voice AI, it’s possible to deliver unfaltering claims service, day or night, without hiring a large and expensive staff.
Efficiency Doesn’t Have to Be Costly
Travel insurance policyholders want their calls answered quickly, regardless of the time. This is possible, and it doesn’t require a massive call center with dozens of representatives waiting around in case of a call surge.
When you implement Voice AI solutions, you can respond to every call with zero wait times, and resolve straightforward calls without human intervention, with ease and scalability.
What Can Voice AI for Travel Insurance Do?
Voice AI is not an IVR replacement that simply deflects calls and routes to humans. Rather, it executes complete workflows, integrating deeply with your other platforms, and resolving inquires with no human in the loop for routine cases.
Voice AI gives insurers the solutions they’ve been looking for. It can:
- Answer every single call on the first ring, regardless of the time. Callers don’t need to wait on hold or mess with an IVR menu, and it doesn’t matter if they’re calling during normal business hours or in the middle of the night on a Saturday. Voice AI answers.
- Orchestrate workflows. Voice AI is more than a pleasant-sounding voice. It’s a highly capable program that can triage calls, verify identity and validate coverage. It can also open the claim in your system, assign a claim number, and provide the claimant with written confirmation. In many cases, it can resolve the call autonomously, but when necessary, it can facilitate a warm transfer.
- Request necessary information. If additional documentation is required, the Voice AI can send a secure upload link to the policyholder via SMS immediately. This happens during the call, so there’s no waiting or forgetting, and the claim is not delayed.
- Answer questions and provide a claim status. If policyholders call with questions about their coverage, or if they want a claims status update, the Voice AI can typically handle the call without the need for human intervention.
How It Works
Image this common scenario … A travel agent calls a TPA on behalf of a client awaiting a $4,200 medical reimbursement. Voice AI authenticates the caller, pulls the live claim from Ice-Tech, identifies outstanding receipts, and sends the claimant a secure upload link via SMS, all in under 90 seconds. The adjuster wasn’t interrupted. The manager can see all the inquiries handled with detailed transcripts and auditability.
Voice AI Highlights:
- Answers immediately with zero hold time.
- Manages service in multiple channels at once, to ensure optimal service. For example, it answers the call via phone but sends a secure document upload link via SMS and email, so the customer gets all the needed information during the call.
- Engages with other systems to instantly set up the claim, assign a claim number, trigger adjuster alerts and schedule policyholder communication.
Now Is the Time
Liberate’s Voice AI is purpose built for the travel insurance industry. Our AI solutions use sophisticated AI technology to deliver human-like speech and integration with your core systems, all with the security and reliability that insurance companies require. Travel insurance companies can use Voice AI to handle sales, service, and claims calls, and 80% of calls can be resolved without human intervention.
Your customers get the immediate assistance they need. Your workers have more time to focus on the tasks that require their attention. Your company can scale without friction.
Download our Travel Insurance Solution Brief to learn more >
