White Paper
A Five-Stage Framework for Agentic AI in Property Claims Handling
What you'll learn
- The five stages where the claims clock slips — FNOL, data capture, communications, dispatch, resolution — and the industry baseline at each
- How autonomous voice FNOL closes the 99-second speed-to-answer gap to a 1-second answer, with 0% abandonment
- Why MIT Sloan puts poor data quality at 15–25% of revenue — and what native write-back to policy-admin systems changes
- How conversational status agents deflect 56% of post-FNOL calls and free skilled adjusters for complex work
- How elastic voice + dispatch routing absorbed 14x CAT surge volume with zero added staff during the 2024 hurricane season
- Five diagnostics every claim leader should run to identify which stage is worth attacking first
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