Case Study

How Branch and Liberate Set A New Standard for Claim Reporting Innovation

Delivering a seamless claims experience is no longer optional. This case study shows how Branch partnered with Liberate to modernize FNOL with Voice AI and digital workflows, enabling faster claim reporting, reducing handling time, and improving customer satisfaction with always-on, integrated experiences.
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What you'll learn
  • The challenges of aligning claims experiences with modern, instant expectations across home and auto insurance
  • The impact of combining Voice AI and digital FNOL to enable 24/7, zero-wait claim reporting
  • How system integrations improve data accuracy, automate workflows, and accelerate vendor dispatch
  • Measurable performance gains, including 42% faster claim reporting times and strong early adoption rates
  • The long-term potential for significant cost savings and more consistent claim outcomes through automation
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Modernized Claim Reporting

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