Case Study

Leading Property & Casualty Insurer Handles 14X Claim Volume with Liberate

When catastrophe strikes, claims volume can surge overnight. This case study shows how a leading P&C insurer used digital FNOL to scale instantly, handle 14x more claims without adding staff, and deliver faster, more efficient service during back-to-back hurricane events.
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What you'll learn
  • The challenges insurers face when preparing for and managing extreme CAT-driven claim surges
  • How a digital FNOL solution enables rapid, self-service claim intake and reduces reliance on call centers
  • The role of automation and real-time data integration in accelerating claim processing and response times
  • Measurable outcomes, including 14x claim volume capacity, 67% faster handling times, and reduced CSR workload
  • Opportunities to further enhance efficiency with Voice AI and eliminate hold times entirely
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P&C AI Case Study

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